General Terms and Conditions

§1 Validity towards entrepreneurs and definitions of terms

  • (1) The following General Terms and Conditions apply to all deliveries between us and a consumer in the version valid at the time of the order.

    A consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his or her commercial nor to his or her independent professional activity (§ 13 BGB).

§2 Conclusion of a contract, storage of the text of the contract

  • (1) The following regulations on the conclusion of the contract apply to orders placed via our online shop
  • (2) In the event of conclusion of the contract, the contract shall be concluded with:

netCommerce GmbH
Gymnasialstr. 2
5543 Bad Kreuznach

CEOs: Saskia Kanne, Sebastian Eisenhauer
VAT ID: DE281193828

Contact :
Email:    help [at]

End customers please contact us by e-mail at:
order [at]

Responsible for content according to § 55 RStV: Saskia Kanne

(3) The presentation of the goods in our online shop does not constitute a legally binding offer of contract on our part and is only a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer makes a binding offer to conclude a purchase contract.

(4) Upon receipt of an order in our online shop, the following regulations apply: The consumer makes a binding offer to enter into a contract by successfully completing the order procedure provided in our online shop.

The order is placed in the following steps:

  • 1. select the desired quantity of goods (product JOE'S FINEST)
  • 2. enter and check the correctness of your address data
  • 3. choose the payment method: PayPal / Sofortüberweisung / prepayment (bank transfer) / Klarna invoice
  • 4. check the box: GTC have been read and accepted.
  • 5. check the box: By sending this form you place a binding order.
  • 6. check all filled in / selected data once again.
  • 7. send the binding order by clicking the button "order with obligation to pay". Before the binding submission of the order, the consumer can correct any input errors or cancel the order process by closing the Internet browser. We will confirm receipt of the order immediately by means of an automatically generated e-mail ("order confirmation"). With this we accept your offer.
  • (5) Storage of the contract text for orders via our online shop: We will send you the order confirmation by e-mail. You can also view the GTC at any time at For security reasons, your order data is no longer accessible via the Internet.

§3 Prices, shipping costs, payment, due date

  • (1) The prices stated include the statutory value added tax and other price components. Shipping costs, if any, shall be added.
  • (2) The consumer has the option to pay in advance (bank transfer), PayPal, Sofortüberweisung or Klarna invoice.
  • (3) If the consumer has chosen payment in advance, he or she undertakes to pay the purchase price immediately after conclusion of the contract.
  • (4) If the consumer has chosen payment by Klarna Invoice, he or she agrees to the following when sending the order:

Payment by invoice

In cooperation with Klarna AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the option to purchase by invoice. When buying by invoice with Klarna, you always receive the goods first and you always have a payment period of 14 days. Payment is made to Klarna. Please note that purchase by invoice is only available for consumers. The full terms and conditions for purchase by invoice for deliveries to Germany can be found here and the full terms and conditions for purchase by invoice for deliveries to Austria can be found here. The online shop does not charge a fee for purchase by invoice with Klarna.

Klarna checks and evaluates your data and exchanges data with other companies and credit agencies if there is a legitimate interest and reason to do so. Your personal data will be treated in accordance with the applicable data protection regulations and as specified in Klarna's data protection regulations for Germany / Austria.

§4 Delivery

  • (1) Delivery generally takes place within 7 working days at the latest. In the case of payment in advance, the delivery period shall begin on the day after the payment order to the bank commissioned with the transfer and, in the case of all other payment methods, on the day after conclusion of the contract. If the deadline falls on a Saturday, Sunday, or public holiday at the place of delivery, the deadline ends on the next working day.
  • (2) The risk of accidental loss and accidental deterioration of the sold item shall not pass to the purchaser until the item is handed over to the purchaser, even in the case of a sale by delivery to a place other than the place of performance.

§5 Retention of title

We retain title to the goods until the purchase price has been paid in full.



§6 Right of withdrawal of the customer as a consumer

Right of withdrawal for consumers

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes which can predominantly be attributed neither to his commercial nor to his independent professional activity:

Withdrawal policy

Withdrawal policy

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must inform us

netCommerce GmbH
Gymnasialstr. 2
5543 Bad Kreuznach

Email: help [at]

of your decision to withdraw from this contract by means of a clear declaration (e.g., a letter or e-mail sent by post). You can use the attached model withdrawal form for this purpose, which is, however, not mandatory.

Consequences of withdrawal

If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

End of the withdrawal policy

§7 Withdrawal form

Sample withdrawal form for your own use

(If you wish to withdraw from the contract, please fill in this form and return it to us.)

To :
netCommerce GmbH
Gymnasialstr. 2
5543 Bad Kreuznach

Email: help [at]



I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)



Ordered on (*)/received on (*)


Name of the consumer(s)



Address of the consumer(s)



Signature of the consumer(s) (only in the case of notification on paper)



(*) Cross out where inapplicable.



§8 Warranty

The statutory warranty regulations apply.

§9 Contract language

Only German is available as the contractual language.

§10 Money-back guarantee

JOE'S FINEST can be tested by the customer for 60 days. If the customer is not satisfied, he or she can return the unopened and opened packs to us at his or her own expense and will be refunded the product price including VAT. (without shipping costs) from us.

The money-back guarantee applies to end customers in the private sector up to 4 packs per customer.

§11 Damage to the goods or packaging

In order to be able to make claims in the event of any problems occurring (e.g., due to shipping), the customer must keep the goods as well as the complete shipping packaging without any changes until the matter has been clarified. If the packaging has already been destroyed and an inspection is no longer possible, there is no claim for reimbursement of costs. (This applies to a new shipment as well as to the money- back guarantee or a withdrawal) The goods must be inspected by the customer upon receipt, otherwise there is no right of recourse with the shipping service provider! In addition, in the case of damaged (e.g., scratched) products, no claim for return of the goods can be made either.

§12 Effectiveness

We would like to point out explicitly at this point that every body reacts differently and that a variety of factors such as nutrition, stress and genetics also play a role in success with JOE'S FINEST and influence the results. A balanced diet and appropriate stress management are recommended. A guarantee for accelerated beard growth cannot be given. In case of doubt, a doctor should be consulted to clarify a sensible course of action in the future.

Among other things, the desired effect may not be achieved in the following cases:

- If the customer is in puberty
(beard growth only starts towards the end of puberty)

- If beard growth is severely restricted due to illness

- In areas where there are no hair follicles
(where no follicles exist, no beard can grow)

Status of General terms and conditions Septmeber 2018